| Event Profile | |
| Class/ Online | Classroom |
| Date | 20 - 21 July 2026 |
| Time | 9am to 5pm |
| Venue | Hotel Grand Pacific Singapore 101 Victoria Street Singapore 188018 |
| Fee | 9% GST will apply SGD 1020.003 & above: SGD1000.00 each For Member SGD 969 3 & above: SGD950 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 21 - 22 Oct 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
In today’s fast-moving workplace, people are constantly judged by the way they write.
Whether it is an email, report, proposal, message, or executive summary, your writing shapes how others perceive your professionalism, credibility, confidence, and competence.
Strong business writing is no longer just about grammar or vocabulary. It is about communicating with clarity, influence, emotional intelligence, and purpose — especially in an age of overflowing inboxes, short attention spans, hybrid work, and digital communication.
This highly practical and interactive workshop equips participants with the tools to write clearly, professionally, and persuasively across different workplace situations. Participants will learn how to structure messages effectively, adapt tone appropriately, handle difficult communication tactfully, and write in ways that drive action and positive outcomes, that will elevate the quality and impact of their everyday writing.
Whether it is an email, report, proposal, message, or executive summary, your writing shapes how others perceive your professionalism, credibility, confidence, and competence.
Strong business writing is no longer just about grammar or vocabulary. It is about communicating with clarity, influence, emotional intelligence, and purpose — especially in an age of overflowing inboxes, short attention spans, hybrid work, and digital communication.
This highly practical and interactive workshop equips participants with the tools to write clearly, professionally, and persuasively across different workplace situations. Participants will learn how to structure messages effectively, adapt tone appropriately, handle difficult communication tactfully, and write in ways that drive action and positive outcomes, that will elevate the quality and impact of their everyday writing.
Objective
• Write clear, concise, and professional business messages with greater confidence
• Structure emails, reports, and proposals for maximum readability and impact
• Handle sensitive, difficult, or emotionally charged communication tactfully
• Improve clarity, professionalism, and persuasiveness in workplace writing
• Edit and proofread documents more effectively to minimise misunderstandings
• Apply practical writing techniques that save time and improve workplace communication
• Structure emails, reports, and proposals for maximum readability and impact
• Handle sensitive, difficult, or emotionally charged communication tactfully
• Improve clarity, professionalism, and persuasiveness in workplace writing
• Edit and proofread documents more effectively to minimise misunderstandings
• Apply practical writing techniques that save time and improve workplace communication
Outline
Writing Clearly, Professionally & Persuasively
Module 1 — The Modern Business Writer
Writing in Today’s Fast-Moving Workplace
Activity: “What Did You REALLY Mean?”
Module 2 — Writing Clear & Professional Emails
Managing Everyday Workplace Communication
Activity: “Email Surgery”
Module 3 — Writing Difficult Messages with Professionalism & Tact
Handling Challenging Workplace Communication
Activity: “Tone Transformation Challenge”
Strategic & High-Impact Workplace Writing
Module 4 — Proposal Writing That Persuades
Structuring Ideas Clearly & Convincingly
Activity: “Proposal Makeover”
Group Exercise: “Pitch It in Writing”
Module 5 — Report Writing for Clarity & Decision-Making
Turning Information into Actionable Communication
Activity: “Fix the Report”
Practical Exercise: Draft a short report section based on a workplace scenario.
Module 6 — Editing, Proofreading & AI-Era Business Writing
Writing Smarter in the Modern Workplace
Activity: “Humanise the Message”
Wrap-Up Activity
“My Writing Upgrade Plan” — Participants identify one writing habit to stop, one writing habit to improve, and one writing technique to apply immediately. The workshop concludes with peer coaching and accountability discussions.
Module 1 — The Modern Business Writer
Writing in Today’s Fast-Moving Workplace
• Why writing matters more than ever
• Common workplace writing frustrations
• The hidden cost of poor communication
• Understanding audience, purpose, and desired outcomes
• The 7Cs of Effective Business Communication
• Common workplace writing frustrations
• The hidden cost of poor communication
• Understanding audience, purpose, and desired outcomes
• The 7Cs of Effective Business Communication
Activity: “What Did You REALLY Mean?”
Module 2 — Writing Clear & Professional Emails
Managing Everyday Workplace Communication
• Applying the 7Cs of business writing
• Crafting strong subject headings
• Structuring emails for readability through the ODAC framework
• Writing action-oriented messages
• Crafting strong subject headings
• Structuring emails for readability through the ODAC framework
• Writing action-oriented messages
Activity: “Email Surgery”
Module 3 — Writing Difficult Messages with Professionalism & Tact
Handling Challenging Workplace Communication
• Responding to complaints professionally
• Saying “no” diplomatically
• Refusing unreasonable requests tactfully
• Delivering bad news sensitively
• Correcting mistakes professionally
• Requesting improvements in work performance
• Managing emotionally charged communication
• Apply the CARE Framework to aid in handling challenging workplace communication
• Saying “no” diplomatically
• Refusing unreasonable requests tactfully
• Delivering bad news sensitively
• Correcting mistakes professionally
• Requesting improvements in work performance
• Managing emotionally charged communication
• Apply the CARE Framework to aid in handling challenging workplace communication
Activity: “Tone Transformation Challenge”
Strategic & High-Impact Workplace Writing
Module 4 — Proposal Writing That Persuades
Structuring Ideas Clearly & Convincingly
• Purpose and structure of business proposals
• Writing persuasive executive summaries
• Structuring recommendations logically
• Presenting benefits clearly
• Writing concise and compelling proposals
• Common proposal-writing mistakes
• Key proposal components including introduction, background, proposed solution, benefits, recommendations and call to action
• Writing persuasive executive summaries
• Structuring recommendations logically
• Presenting benefits clearly
• Writing concise and compelling proposals
• Common proposal-writing mistakes
• Key proposal components including introduction, background, proposed solution, benefits, recommendations and call to action
Activity: “Proposal Makeover”
Group Exercise: “Pitch It in Writing”
Module 5 — Report Writing for Clarity & Decision-Making
Turning Information into Actionable Communication
• Purpose and types of workplace reports
• Structuring reports logically
• Writing effective introductions and conclusions
• Presenting recommendations professionally
• Writing concise executive summaries
• Turning data into readable insights
• Core report components including executive summary, findings, analysis, recommendations and conclusion
• Structuring reports logically
• Writing effective introductions and conclusions
• Presenting recommendations professionally
• Writing concise executive summaries
• Turning data into readable insights
• Core report components including executive summary, findings, analysis, recommendations and conclusion
Activity: “Fix the Report”
Practical Exercise: Draft a short report section based on a workplace scenario.
Module 6 — Editing, Proofreading & AI-Era Business Writing
Writing Smarter in the Modern Workplace
• Editing vs proofreading
• AI in business writing — benefits and limitations
• Humanising AI-generated writing
• AI in business writing — benefits and limitations
• Humanising AI-generated writing
Activity: “Humanise the Message”
Wrap-Up Activity
“My Writing Upgrade Plan” — Participants identify one writing habit to stop, one writing habit to improve, and one writing technique to apply immediately. The workshop concludes with peer coaching and accountability discussions.
Who should attend
This workshop is suitable for professionals who regularly communicate through writing and wish to improve the clarity, professionalism, persuasiveness, and impact of their workplace communication.
• Managers and Team Leaders
• Executives and Administrators
• Customer Service Professionals
• Project Coordinators and Operations Staff
• Sales and Marketing Professionals
• Healthcare and Public Sector Professionals
• Professionals involved in report, proposal, and email writing
• Executives and Administrators
• Customer Service Professionals
• Project Coordinators and Operations Staff
• Sales and Marketing Professionals
• Healthcare and Public Sector Professionals
• Professionals involved in report, proposal, and email writing
Methodology
This workshop adopts a highly interactive and experiential approach to learning. Participants will engage in practical writing exercises, live rewrites, group discussions, case studies, peer reviews, and real-world workplace scenarios to reinforce learning through application.
The programme is designed to create immediate “a-ha” moments and practical takeaways that participants can apply directly in their daily communication at work.
Learning methods include:
The programme is designed to create immediate “a-ha” moments and practical takeaways that participants can apply directly in their daily communication at work.
Learning methods include:
• Individual and group writing activities
• Real-life workplace case studies
• Guided writing practice
• Peer feedback and collaborative learning
• Facilitated discussions and debriefs
• Editing and rewriting exercises
• Real-life workplace case studies
• Guided writing practice
• Peer feedback and collaborative learning
• Facilitated discussions and debriefs
• Editing and rewriting exercises
Celina Anne Gan's Profile
ACTA qualified, Certified “Colored Brain Communication”, Certified Human Motivation, Certified Mastery in Dynamic Speaking, AIOBP, ICF, NLP, Body Language
Over 25 years of working in Asia and Europe, Celina Gan has accumulated a vast experience and know-how in working and training participants from different cultures and work backgrounds. Celina conducts workshops in Asia, Qatar and the UK to MNCs, the civil service, IT, educational, shipping, health and airline companies.
Celina was previously a UK Trademark Attorney, Legal Consultant, Head of Copyright and Advisory; Manager of Global Legal Accounts; and Contracts & Commercial Advisor in the UK, Spain, Malaysia and Singapore. In 2012, Celina moved into full time training, being ACTA qualified; and a certified “Colored Brain Communication” trainer; certified Human Motivation and certified Mastery in Dynamic Speaking, both accredited by the American Institute of Business Psychology. She is also certified as a coach and mentor accredited by the International Coaching Federation; certified in Neuro Semantics and Neuro Linguistic Programming; and a Body Language Coach.
Her substantive work, consulting and training experience with the above industries have deepened her understanding of the many challenges faced by different entities, leaders and individuals in an ever changing environment. Celina is therefore able to bring to her clients, realistic and workable practices and options to achieve desired goals and objectives.
Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability. Celina’s motto is: “Stretch your Comfort Zone; Expand your Boundaries; and Enable Transitions to Take Place”.
Celina’s areas of expertise are: Tap into the Power of “Colored Brain Communication” to Elevate the Way You Interact and Build Better Relationships at Work; Uncover Your Top 3 “Emotional Drivers” for Smarter Choices and a Happier Life; Knowing Me, Knowing You – The Key to Unlocking Effective Collaboration; Effective Business Writing; Impactful Negotiation Skills; Leadership People Management; Building High Performance Teams; Managerial and Supervisory Skills; Personal Effectiveness and Being an Employee of Value; Taking Initiatives and Excel at Work and Life; Problem Solving and Innovation; Critical and Creative Thinking; and Time Management and Mastery.
Some of the clients include the Singapore Public Service Division; Defense Science and Technology Agency; Singapore Ministry of Education; Ministry of Manpower; Ministry of Finance; Ministry of Health, Ministry of Home Affairs, Ministry of Law; Home Team Science & Technology Industry; Commercial Affairs Department; Immigration & Checkpoint Authority; State Courts; Singapore Police Force; Traffic Police; Agency for Integrated Care; Sports SG; Gardens by the Bay; Lululemon; Land Transport Authority; SMRT Corporation; Singapore Kindness Movement; SAA Architects; Schneider Electric; Hoya Electronics; Chemical Industries; Logisteed Asia-Pacific Pte Ltd; Accenture; Fairchild Semiconductor; Philip Lumiled; Broadcom; Intel; Dell; Agilent; Western Digital Singapore and Malaysia; Applied Materials; Health Promotion Board; Singhealth Polyclinic; Singapore General Hospital; Penang Adventist Hospital; The Royal Airforce Clinic in the UK; ISCA; MDIS; Nestle; MSIG Travel Insurance; Unix Line, Braemar Shipping Services, PSA Singapore; Quest Malaysia; Silterra Malaysia; Venture Electronics; Logisteed; Avet Asia; Lululemon; Brainy Bunch; UOB; Regent’s University; London; BathSpa University UK; Nanyang Technological University; Buckingham University UK; Temasek Polytechnic; Singapore Polytechnic; Singapore Institute of Technology; Ngee Ann Poly; NAFA; Singapore Institute of Management Nanyang Primary School, The Muslim Coverts Association of Singapore; Securities Industry Development Corporation; British Broadcasting Corporation; Price Waterhouse Coopers; Singapore Sembawang Airbase; Royal Brunei Airlines; Brunei Investment Agency; Qatar Gas, Qatar; etc.
Celina has also won the award for Extraordinary DC Consultant in Singapore for 2024.
Over 25 years of working in Asia and Europe, Celina Gan has accumulated a vast experience and know-how in working and training participants from different cultures and work backgrounds. Celina conducts workshops in Asia, Qatar and the UK to MNCs, the civil service, IT, educational, shipping, health and airline companies.
Celina was previously a UK Trademark Attorney, Legal Consultant, Head of Copyright and Advisory; Manager of Global Legal Accounts; and Contracts & Commercial Advisor in the UK, Spain, Malaysia and Singapore. In 2012, Celina moved into full time training, being ACTA qualified; and a certified “Colored Brain Communication” trainer; certified Human Motivation and certified Mastery in Dynamic Speaking, both accredited by the American Institute of Business Psychology. She is also certified as a coach and mentor accredited by the International Coaching Federation; certified in Neuro Semantics and Neuro Linguistic Programming; and a Body Language Coach.
Her substantive work, consulting and training experience with the above industries have deepened her understanding of the many challenges faced by different entities, leaders and individuals in an ever changing environment. Celina is therefore able to bring to her clients, realistic and workable practices and options to achieve desired goals and objectives.
Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability. Celina’s motto is: “Stretch your Comfort Zone; Expand your Boundaries; and Enable Transitions to Take Place”.
Celina’s areas of expertise are: Tap into the Power of “Colored Brain Communication” to Elevate the Way You Interact and Build Better Relationships at Work; Uncover Your Top 3 “Emotional Drivers” for Smarter Choices and a Happier Life; Knowing Me, Knowing You – The Key to Unlocking Effective Collaboration; Effective Business Writing; Impactful Negotiation Skills; Leadership People Management; Building High Performance Teams; Managerial and Supervisory Skills; Personal Effectiveness and Being an Employee of Value; Taking Initiatives and Excel at Work and Life; Problem Solving and Innovation; Critical and Creative Thinking; and Time Management and Mastery.
Some of the clients include the Singapore Public Service Division; Defense Science and Technology Agency; Singapore Ministry of Education; Ministry of Manpower; Ministry of Finance; Ministry of Health, Ministry of Home Affairs, Ministry of Law; Home Team Science & Technology Industry; Commercial Affairs Department; Immigration & Checkpoint Authority; State Courts; Singapore Police Force; Traffic Police; Agency for Integrated Care; Sports SG; Gardens by the Bay; Lululemon; Land Transport Authority; SMRT Corporation; Singapore Kindness Movement; SAA Architects; Schneider Electric; Hoya Electronics; Chemical Industries; Logisteed Asia-Pacific Pte Ltd; Accenture; Fairchild Semiconductor; Philip Lumiled; Broadcom; Intel; Dell; Agilent; Western Digital Singapore and Malaysia; Applied Materials; Health Promotion Board; Singhealth Polyclinic; Singapore General Hospital; Penang Adventist Hospital; The Royal Airforce Clinic in the UK; ISCA; MDIS; Nestle; MSIG Travel Insurance; Unix Line, Braemar Shipping Services, PSA Singapore; Quest Malaysia; Silterra Malaysia; Venture Electronics; Logisteed; Avet Asia; Lululemon; Brainy Bunch; UOB; Regent’s University; London; BathSpa University UK; Nanyang Technological University; Buckingham University UK; Temasek Polytechnic; Singapore Polytechnic; Singapore Institute of Technology; Ngee Ann Poly; NAFA; Singapore Institute of Management Nanyang Primary School, The Muslim Coverts Association of Singapore; Securities Industry Development Corporation; British Broadcasting Corporation; Price Waterhouse Coopers; Singapore Sembawang Airbase; Royal Brunei Airlines; Brunei Investment Agency; Qatar Gas, Qatar; etc.
Celina has also won the award for Extraordinary DC Consultant in Singapore for 2024.
